Refund policy

Cancellation Policy 

If you should change your mind, please let us know within 12 hours of placing your order and we will cancel your order.

Refund Policy

If the quality of any of the products in your order is not to our usual high standard, we will happily refund your money. Please let us know within five working days after you receive your order if you are unsatisfied with the quality. We may require the goods to be returned to us. 

Please note however that for deliveries to Europe the purchaser must accept that bottles of whisky may get delayed, refused or subjected to additional duty in customs.  These risks are the purchaser’s responsibility and Pulteney Distillery will be in no way liable for any delays or costs incurred in customs.  

For returns or issues with delivery please contact the distillery on 01955 602371 or