Refund policy
Please ensure all Products are checked fully upon receipt.
Faulty Products
The courier must be informed of breakages or shortages at the time of delivery. Photographic evidence is required by our courier if an item has been damaged during transit. We may not accept any claims for breakages, unless they are stated on the courier’s documentation. We must have written confirmation from you of these breakages or shortages within 48 hours of delivery. In the case of a return being necessary, you will be sent a shipping label which you should print and attach to the Product. You will have to be available at a set time in order for the courier to collect the Product. We will provide a refund or a replacement where available. Where a replacement is not available, we will reimburse you for the full cost of the Product and any shipping costs. No compensation will be paid.
Non-faulty Products
If you wish to return Products which are not faulty, you must contact us at prestigeorders@interbevgroup.com with details of your order, within 14 days of delivery of the Product. Any returned Products must be returned to us in good condition, with all packaging intact. The cost and risk of returning the Product is your responsibility and a proof of delivery service must be used.
OUR LIABILITY
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased. This does not include or limit in any way our liability (i) for death or personal injury caused by our negligence; (ii) under section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which happen as a side effect of the main loss or damage (including, but not limited to, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings and/or loss of data).
GOVERNING LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Scots law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Scotland.